THE APPIAN WAY BLOG

Blockbuster

Requiem for a Once-upon-a-time Industry Giant

I found this while I was cleaning up my office today. I was going to throw it out but thought it deserved more contemplation than that. I look at this rewards book (I probably have another 5 somewhere) and I just remember being in this store so often that you never possibly think that they’d ever be out of business. But only a couple of years later and there you are, not even noticing that something you thought would always be there is now gone. Don’t let that happen to your business whether it is digital disruption or what have…

So it seems Google isn’t finding this global search dominance thing so easy with reports surfacing this week that Indian anti-trust regulators are looking into claims Google rigged its search results in that country. “We’re currently reviewing this report from the CCI’s (Competition Committee of India) ongoing investigation,” a Google spokesman said in a statement. “We continue to work closely with the CCI and remain confident that we comply fully with India’s competition laws.” These accusations, while certainly not new to Google, are exactly what they need to avoid if they want to continue their internet search dominance. If users…

Well that died down pretty quick. I’m referring to the hullabaloo around the New York Times article from a couple weeks back which for a minute blew the roof on the working conditions off the world’s largest retailer (yes, only by market cap but isn’t that crazy unto itself?). Apparently Amazon runs itself like some sort of corporate Lord of the Flies where employees are encouraged to make other ones look bad, losing a loved one or falling gravely ill is frowned upon, and you’d better answer your emails promptly whether it’s 2 pm or 2 am. To be honest…

The future of search is a common theme that will run throughout this blog. However now that I write that down the idea of that theme is actually a bit misguided. That’s because all these companies we talk about fighting over search – Google, Facebook, Apple, Microsoft, Amazon – really have larger ambitions beyond your search queries. Sure they want you to look for things using their products but they also want you to do that along with everything else – wake up, go to work, make dinner, sleep – within their environment. So in fact the future of search…